How can I postpone, pause, or cancel my subscription?
Quick choice guide: What would you like to do?
Stop permanently: Choose Cancel subscription. This stops all future orders and payments.
Skip or reschedule one order: Choose Change shipment date. Ideal if you still have enough supply or are going on holiday.
Take a break: Choose Pause subscription. Your plan stops until you decide to reactivate it.
Important (Cut-off time): Make any adjustments or cancellations at least 48 hours before your next scheduled order date to prevent being charged.
1. How to adjust, pause, or cancel
Option A: Self-service via your account (Fastest)
Log into your Wellis account.
Click the menu icon (three lines) in the top right corner and select Account > Subscriptions.
Select Manage on your active subscription to:
Change your next delivery date.
Pause your subscription.
Cancel your subscription permanently.
Option B: Via Customer Support
If you cannot find the option in your account or need help, email us at [email protected] with your request and order details. Our team will handle it for you.
2. Refunds & Processed Orders
Before the cut-off (48+ hours): Any cancellation or date change made at least 48 hours before your next order date will take effect immediately with no charge.
After the cut-off (Within 48 hours): Once your order enters the fulfillment process, it cannot be canceled or refunded, as pharmacy preparation begins automatically.
Need urgent help? If your order was processed unexpectedly, please contact [email protected] right away so our team can review your situation.