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I received a notification that my package has been delivered, but I haven't received anything yet. What now?

Information on what to do if your package is not delivered despite the tracking status.

Nick avatar
Written by Nick
Updated today

Package not yet delivered, despite tracking indicating it has been This can happen and is, of course, frustrating. First, check if the package was delivered to a neighbor or left in a safe place near your home. Sometimes the delivery person indicates the package has been delivered while it is still on its way. Usually, it will be delivered within a few days.

You don't have to worry about the shelf life of your medication. We ship packages in special heat-resistant packaging, which protects the contents well. We only check the shelf life after you have received the package, so we can be sure you have a working product.

If you still haven't received anything after a few days, please contact us, and we will look into it for you.

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