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I received a notification that my package has been delivered, but I haven't received anything yet. What now?

Information on what to do if your package is not delivered despite the tracking status.

Nick avatar
Written by Nick
Updated over a month ago

Package not yet delivered, despite tracking indicating it has been This can happen and is, of course, frustrating. First, check if the package was delivered to a neighbor or left in a safe place near your home. Sometimes the delivery person indicates the package has been delivered while it is still on its way. Usually, it will be delivered within a few days.

You don't have to worry about the shelf life of your medication. We ship packages in special heat-resistant packaging, which protects the contents well. We only check the shelf life after you have received the package, so we can be sure you have a working product.

If you still haven't received anything after a few days, please contact us, and we will look into it for you.

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