Can I return an order?
Quick answer
Non-prescription products: Can be returned within 14 days of receipt (unopened and in original condition).
Prescription medication: Cannot be returned or reused for safety and legal reasons, even if the packaging remains unopened.
1. Returning non-prescription products
Not completely satisfied with a non-prescription product? You can notify us and return it within 14 days of delivery.
How does it work?
Send an email to [email protected] before the 14-day period ends.
Include your name, address, and order number, and specify which product(s) you wish to return.
Do you have a subscription? Return the product within 14 days after notifying us, using the return address provided by our support team.
2. Why can't prescription medication be returned?
Prescription medication is tailored to individual patients and legally cannot be accepted back or resold by a pharmacy. This is due to:
Safety & Hygiene: Medication is prescribed for your specific health situation and must never be used by anyone else.
Quality Assurance: Medicines require strict storage conditions (such as specific temperatures and humidity). Once a package leaves the pharmacy, we can no longer guarantee its safety or effectiveness.
Laws & Regulations: Pharmacies are legally required to immediately destroy any returned medication.
3. Issue with your delivery or product?
Did your package arrive damaged, is something missing, or was there an issue with temperature/quality during transit?
Please contact our customer support team immediately at [email protected].
Include your order number.
Attach clear photos of the damage or issue (if applicable).
We will assess your situation right away and provide a suitable solution (such as a replacement shipment or a refund).
4. Refunds
After a valid return (non-prescription): Once we have received and processed your return shipment, we will refund the amount to your original payment method.
For approved compensation: If customer support determines that you are entitled to a refund, it will be processed immediately.
When will you receive it? Depending on your bank or payment provider, the refunded amount will appear in your account within a maximum of 10 business days.